Plus, it’s sort of the perfect tool because not only can everybody in the team access files anytime but sharing them with customers is a piece of cake.ġ. Store frequently used guides and screenshotsĭropbox, everyone’s favorite file storage app, helps support agents transcend file size limitations and share screenshots, screencasts, user guides, and tutorial videos with ease. Our support team’s divided between Screenleap and so we leave it to you, fair reader. This becomes a hindrance when the customer has to share her screen.įour different plans make sure that there’s something for everyone.
Licecap mobile install#
The person sharing the screen has to download the app and install it. All the agent has to do is just send the customer the code/link.
No downloads/signups required for the person viewing the screen. Customers can easily bring you up to speed on bugs.ģ. Screenr’s web-based screen recorder make it seem like the obvious choice, however, the tool requires you to have Java installed on your machine. Something that Chromebooks aren’t too fond of.Įffortlessly share your screen in a matter of seconds with anyone, no matter where they are or what kind of device they’re using, with Screenleap.ġ. Plus, your Jing screencasts can only extend to a maximum of five minutes. You have to manually upload your screencasts before you receive the ability to share it through IM and social media.
Licecap mobile windows#
Works on Chromebooks, Windows machines and Macs. Lets you record any region/window that you choose.ģ. The ability to pause, speed up and rewind a demonstration.Ģ. Jing gives you the ability to add basic visual elements to your captures and share them fast.ġ. Snagit, however, will set you back by $49.95 (one-time purchase).
Licecap mobile free#
Jing, TechSmith’s free Screenshot and Screencasting tool has all the capabilities of a basic annotation tool but some of Skitch’s finer abilities, like the blur option, can be found only in Jing’s snazzier companion Snagit. So easy that even a three year old can use it. A mobile app makes sure that the screenshots you send on the go have clarity too.ģ. The best part is that Skitch allows you to work on existing images as well as take new ones, without making you leave the tool.ġ. You can easily explain step-by-step processes using arrows and numbers, and also blur sensitive information. Skitch lets you get your point across, without getting wordy, using annotations, shapes, sketches on your screenshots. The awesome GIF in the previous section? Took me less than a minute to put together.
Licecap mobile series#
GIFs do a much better at explaining a short series of steps than a solution article.
The best part is that it also allows you to edit the GIF post-screen-capture so cooking your GIF into everything you’ve ever dreamt is no longer a pipe dream.ġ. LICEcap is a lightweight tool that makes capturing an area of your screen as a GIF ridiculously easy. It is free as long as it’s for personal use. You do not have to give up on the power of personalized responses to use this automation.Ģ) Specify special behavior for specific applications.ģ) You get to enjoy money that you’d have otherwise spent on treatment for carpal tunnel syndrome. I’ve also added some productivity and remote access tools making this a complete package to complement your helpdesk.Īfter all, wouldn’t you like to resolve tickets in one go and save time too?ĪText is this really nifty tool that lets you save snippets under abbreviations and call on these snippets in your time of need.ġ) Placeholders can be used in templates for extra-customization. And you definitely don’t have the time to create videos.īut I’ve discovered some simple tools that let you create and share resources that your customers love in no time. What can you do? You just don’t have the photoshop skills to create explanatory screenshots. Some solutions are just too complicated to explain using email or phone. The same old questions come in over and over again, and to make things worse your customers are reopening resolved tickets because they don’t understand your solution. But you don’t seem to be making a dent in your ticket queue. You’re solving one ticket after the other without a break.
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